There are four types of performance measures −
● Key Performance Indicators (KPIs) says what to do to increase performance dramatically.
● Key Result Indicators (KRIs) offer an overview of the past performance. They communicate how management has done in a CSF or from a balanced scorecard perspective.
● Performance Indicators (PIs) provide an idea to the staff and the management what to do.
● Result Indicators (RIs) say about what the staff have done.