HRM – Dispute Resolution

Dispute resolution processes are the methods or techniques that a company uses to resolve any dispute that occurs in the company. In this chapter, we will see that the dispute resolution processes are broadly divided into two major types −

●      Adjudicative processes − Process like litigation or arbitration, in which a judge, jury or arbitrator is involved and determines the result on the basis of facts and proofs presented.

●      Consensual processes − Process like collaborative law, mediation, conciliation, or negotiation, in which the parties attempt to reach to a settlement through mutual understanding.

Dispute Resolution is an essential requirement in national as well as international HRM. Even in International Trade, the disputes are resolved by negotiation, mediation, arbitration and legal actions.

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