An Overview of Relationship Management and Why it is Important for Corporates

CRM – Emerging Trends

CRM – Service Automation

CRM – Marketing Automation

CRM – Sales Force Automation (SFA)

CRM – Customer Related Databases

CRM – Implementing CRM Projects

CRM – Managing the Customers

CRM – Building Value for Customers

CRM – 21st Century Customers

CRM – Customer Relationships

CRM – Types

CRM – Overview

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