Most people think that customer satisfaction and customer delight are the same thing, but they…

Although a consumer's perception of a product or service is at least partially based on…

One of the basic concepts of the TQM philosophy is continuous process improvement. This concept implies that…

Customer focus is just one aspect of Top Quality Management and refers to paying keen…

Management must participate in the implementation project. Management will play a critical role in the…

The model was developed in the late 1970s by Tom Peters and Robert Waterman, former consultants at…

In order to understand the concept of strategic management, first we need to understand the…

Meaning, Synonyms The quality goals are specific, measurable (using key figures), and time-bound (SMART) intermediate steps to…

To develop a quality management system that works toward effectiveness and positive results, organizations must…

Vision ·         Corporate vision is essentially a tone setting idea, which is designed to align and…