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Procedure for Handling of Customer Complaints.
1. SCOPE The scope of this procedure is applicable to all customer orders and customer…
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Customer Satisfaction and Customer Delight
Most people think that customer satisfaction and customer delight are the same thing, but they…
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Factors Affecting Consumer Perception
Although a consumer's perception of a product or service is at least partially based on…
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Customer Perception of Quality
One of the basic concepts of the TQM philosophy is continuous process improvement. This concept implies that…
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Meaning of Customer and Customer Focus
Customer focus is just one aspect of Top Quality Management and refers to paying keen…
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Management Commitment to Quality
Management must participate in the implementation project. Management will play a critical role in the…
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McKinsey 7s Model
The model was developed in the late 1970s by Tom Peters and Robert Waterman, former consultants at…
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Strategic Quality Planning
In order to understand the concept of strategic management, first we need to understand the…
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Quality Objectives
Meaning, Synonyms The quality goals are specific, measurable (using key figures), and time-bound (SMART) intermediate steps to…
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The Quality Policy
To develop a quality management system that works toward effectiveness and positive results, organizations must…