Posted inCustomer Relationship Management
CRM – Customer Related Databases
“How you gather, manage, and use information to serve your clients will determine whether you…
Posted inCustomer Relationship Management
CRM – Implementing CRM Projects
“Ideas are easy. Implementation is hard.” − Guy Kawasaki Implementing a CRM project in an organization…
Posted inCustomer Relationship Management
CRM – Managing the Customers
“People will forget what you said, people will forget what you did, but people will…
Posted inCustomer Relationship Management
CRM – Building Value for Customers
“Your relationship with the customers, not the customer’s relationship with your product, is the conduit…
Posted inCustomer Relationship Management
CRM – 21st Century Customers
“We see our customers as invited guests to a party, and we are the hosts.…
Posted inCustomer Relationship Management
CRM – Customer Relationships
“Your customer doesn’t care how much you know until they know how much you care.”…
Posted inCustomer Relationship Management
CRM – Types
“A business absolutely devoted to Customer Service Excellence will have only one worry about profits.…
Posted inCreative Problem Solving
Objectives of CRM
The most prominent objectives of using the methods of Customer Relationship Management are as follows…
Posted inCreative Problem Solving
Ingredients of CRM
Take a look at the following illustration. It shows the ingredients that work together to…