A histogram is a graphical tool used to visualize data that can be produced with…

A histogram can be created using software such as SQCpack. How would you describe the shape…

Having been in the project management, training and coaching for over last many years, I…

The Check Sheet is a simple document that is used for collecting data in real…

Process quality refers to the degree to which an acceptable process, including measurements and criteria…

The identification and application of quality costing can be a very positive driver of quality…

Resource : Prevention costs , Appraisal costs ( measuring, evaluating, or auditing ) Failure costs, Internal failure…

1. SCOPE The scope of this procedure is applicable to all customer orders and customer…

Most people think that customer satisfaction and customer delight are the same thing, but they…

Although a consumer's perception of a product or service is at least partially based on…