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Customer Perception of Quality
One of the basic concepts of the TQM philosophy is continuous process improvement. This concept implies that…
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Meaning of Customer and Customer Focus
Customer focus is just one aspect of Top Quality Management and refers to paying keen…
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Management Commitment to Quality
Management must participate in the implementation project. Management will play a critical role in the…
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McKinsey 7s Model
The model was developed in the late 1970s by Tom Peters and Robert Waterman, former consultants at…
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Strategic Quality Planning
In order to understand the concept of strategic management, first we need to understand the…
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Quality Objectives
Meaning, Synonyms The quality goals are specific, measurable (using key figures), and time-bound (SMART) intermediate steps to…
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The Quality Policy
To develop a quality management system that works toward effectiveness and positive results, organizations must…
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Mission and Vision Statements
Vision · Corporate vision is essentially a tone setting idea, which is designed to align and…
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Quality Assurance
Quality Assurance (QA) is defined as an activity to ensure that an organization is providing the…
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Quality Control
Quality control (QC) is a process through which a business seeks to ensure that product…