Posted inPrinciple of Management
Posted inQuality Management
Procedure for Handling of Customer Complaints.
1. SCOPE The scope of this procedure is applicable to all customer orders and customer…
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Customer Satisfaction and Customer Delight
Most people think that customer satisfaction and customer delight are the same thing, but they…
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Factors Affecting Consumer Perception
Although a consumer's perception of a product or service is at least partially based on…
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Customer Perception of Quality
One of the basic concepts of the TQM philosophy is continuous process improvement. This concept implies that…
Posted inQuality Management
Meaning of Customer and Customer Focus
Customer focus is just one aspect of Top Quality Management and refers to paying keen…
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Management Commitment to Quality
Management must participate in the implementation project. Management will play a critical role in the…
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McKinsey 7s Model
The model was developed in the late 1970s by Tom Peters and Robert Waterman, former consultants at…
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Strategic Quality Planning
In order to understand the concept of strategic management, first we need to understand the…
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Quality Objectives
Meaning, Synonyms The quality goals are specific, measurable (using key figures), and time-bound (SMART) intermediate steps to…
Posted inQuality Management
The Quality Policy
To develop a quality management system that works toward effectiveness and positive results, organizations must…