Business Management

CAUSE EFFECT DIAGRM IN INDUSTRY

Pareto Chart

Drawing a histogram

Shapes of histogram

Histogram

Check Sheets

Concepts Process Quality

Models of Cost of Quality Cost of Quality Model

Categories of Cost of Quality

Procedure for Handling of Customer Complaints.

Customer Satisfaction and Customer Delight

Factors Affecting Consumer Perception

Customer Perception of Quality

Meaning of Customer and Customer Focus

Management Commitment to Quality

McKinsey 7s Model